How do I designate a safe place Royal Mail?

You can nominate a Safeplace for us to deliver your mail in case you’re not home – this is available on Royal Mail 24 and 48, Tracked 24 and 48 parcels. Your Safeplace will be printed on the postage label and we’ll put a card through your door to advise.

What happens if I’m not in when Royal Mail deliver?

If nobody was in when we attempted to deliver something to your address, we’ll leave a red ‘something for you’ card. The card explains why we couldn’t deliver and shows how you can collect your item or arrange a Redelivery.

What is safe place for delivery?

A safe place is a location where the courier can leave your parcel if you aren’t in. You can indicate this in the checkout process, or the driver might leave the package in a safe place if you aren’t at home to receive delivery if the signature is not required.

Can Royal Mail intercept a package?

6. Therefore, RMG staff cannot delay, open or otherwise interfere with postal packets unless permitted by law. In the circumstances described in the Report, there are only two routes to lawfully intercept postal packets after they are posted and before they are delivered.

What happens if my Neighbour denies having my item or mail left with a Neighbour gets lost or damaged?

What happens if my neighbour denies having my item, or mail left with a neighbour gets lost or damaged? If any items are delivered to a neighbour as part of this trial and are subsequently lost or damaged, consumers will still be able to make a compensation claim in the normal way.

Are Royal Mail allowed to leave in a safe place?

Customers can ask for items to be left in any secure, weatherproof area of the property, as long as it is easily accessible for us. Examples include a shed, a garage and an enclosed porch.

Can I collect my mail from the sorting office UK?

If you want to collect your mail from the Delivery Office you can opt for a PO Box and apply online at royalmail.com/pobox. If you’re a business and want your mail at a specific time each day, you can apply for our Early Collect service at royalmail.com/earlycollect.

Can someone collect a parcel on my behalf?

Yes, someone else can collect your parcel on your behalf providing they have the order confirmation email and proof of identity (for the person the order is addressed to).

How do I request a safe drop?

Steps:

1. Log in to your account.
2. Find Delivery preferences.
3. Beside ‘Request safe drop for eligible signature parcels’ click Change.
4. Follow the steps to change your delivery preferences.

What does delivered with safe drop mean?

There is a safe place that is sheltered from weather and cannot be seen by passers-by, such as inside a porch or inside a storm door. The parcel does not require a signature or collection of funds, such as duties, postage fees or other fees. The sender has not requested “Do not safe drop.”

Can I keep a wrongly delivered parcel?

The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn’t actually order are called “unsolicited goods”. You’re well within your rights to keep them. You have no obligation to send them back to the company or to pay for them.

What happens when a parcel gets intercepted?

All intercepted items, except those being returned to sender, are relabeled as new Priority Mail® pieces. Once intercepted, they are redirected at the applicable Priority Mail postage rate. You pay all fees ONLY if an intercept was possible.

How do I nominate a SafePlace for delivery?

You can nominate a Safeplace for us to deliver your mail in case you’re not home – this is available on Royal Mail 24 and 48, Tracked 24 and 48 parcels. Your Safeplace will be printed on the postage label and we’ll put a card through your door to advise. We’ve added GPS confirmed delivery to Track & Trace.

How do I add Safeplace to my Royal Mail account?

If you already have an account, contact a member of our business team on 08457 950 950*. They will tell you how to add Safeplace to your account. It will speed things up if you can have your Royal Mail account number to hand when you ring us.

Can I tell you to leave my item in a ‘Safeplace’?

You may also be able to tell us to leave your item in a Safeplace after it’s been sent if we’ve sent you a message to confirm the delivery date and Safeplace is available as a delivery option. What is accepable as a ‘Safeplace’?

How can I get free thermal labels with Royal Mail?

Use any shipping solution with a Royal Mail parcel delivery account and we’ll give you free thermal labels – just one of the ways you can save time and money with us. A dedicated Account Manager to help you get the most out of your account (subject to minimum volumes).