How does FedEx investigate lost package?

The driver goes out and makes contact with the customer and asks if there was a problem with the delivery ie: broken, open, missing items. If the customer states they didn’t receive the package then they sign the “tracer” stating that. If it is less than a hundred dollars it is paid.

Will FedEx tell you if they lost your package?

The shipping company will work with the sender to find out what was in the package, how much it was valued at, etc. in order for them to finish out any claim on the package. Once the claim is finished, the sender will receive a check from the shipping company to help pay for the lost merchandise.

How long does FedEx claim take?

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed.

What happens if your package is stolen FedEx?

Contacting FedEx for your stolen package FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim for the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

How long does FedEx investigate lost?

Unless additional time for research is required, most cases are resolved between five and seven business days after we receive your claim form.

Can I track exactly where my FedEx package is?

You can track FedEx packages’ status on the FedEx website using your PC or mobile device. All you need to do is go to the FedEx tracking page, input up to 30 parcel tracking numbers and hit the “Track” button to see the exact location of your package.

How often are FedEx packages lost?

FedEx losses at least a box every day but it has multiple networks that cover the globe. You need to measure frequency and volume. One or two boxes out of 100million is a very good accuracy rating.

Can FedEx drivers steal packages?

Depending on the value of the package stolen, it could be first, second, third, or fourth degree theft. He says the FedEx driver could be looking at more than theft charges. “In this particular case, it’s what you call an embezzlement or a conversion because you’re in lawful custody of those items.

How long does it take for FedEx to claim lost items?

It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports. Just make sure you keep all packaging or evidence because FedEx might ask to see it.

What happens when FedEx loses a package?

The shipment may have lost the address label or even have been damaged to the point of the box being destroyed and it is possible the contents are being held in “Overgoods, a secure FedEx version of lost & found. I hope this helps. Originally Answered: What happens when FedEx loses a package?

How do I send a FedEx package from Canada to USA?

Canada to the U.S. For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Step 1: Complete the online claim form: Start a claim Step 2: Add supporting documentation now or after you file

What happens if my package is lost or damaged while shipping?

Too bad for you..UPS and FedEx will replace any lost or damaged item up to 99 dollars after that too bad. You agree to this when you ship (read the slip) however you can buy insurance to cover the value of your package if you desire. Most dont because the odds are in your favor that the package will get there intact if you use their packaging.