Why do people take so long to order in the drive through?

They don’t have enough food made to get the orders out fast. Cars keep arriving, making the lines longer. While this is all going on they have a restaurant full of people also ordering food. At certain times of day they simply can’t keep up, so you wait.

Is drive thru faster or going inside?

Depends on the line to order. If there is a line of people waiting to order, then it’s usually faster to go inside. If everyone is past the order speaker, then drive thru is generally faster.

How long does it take to go through a drive-thru?

Customers spent an average of 255 seconds (4.5 minutes) in the drive-thru before receiving their food in 2019, a 20-second increase from 2018, a new study of drive-thrus from QSR Magazine finds.

How do you greet customers in drive thru?

Greet customers with a friendly, enthusiastic, two-part greeting. “Welcome to Chicken Land. May I take your order?” “Please” and “thank you” spark feelings of appreciation and build loyal customers.

Why does Mcdonald’s have two drive thrus?

Once the customer pays, their order is placed behind the last customer who paid so that the 2nd window will know the correct order of the different orders. We ask at the pay window and also at the 2nd window where food is recieved, that way if there was a mix-up, we can solve it before the customer drives away.

Why are the lines so long at In and Out?

In-N-Out orders definitely take longer to be served than food from other similar businesses, but the main reason is simple: your food is fresh. All the lettuce was leafed that day, the tomatoes and onions were sliced around an hour before, and the burger didn’t hit the grill until you asked for it.

What happens if you mess up your order in Drive Thru?

Messing up order in a drive thru fast food is usually happening like the big and noted one. This is unavoidable especially when there are orders have been made. The crew usually unable to check it. He/she just hands it to the customer. He/she presumes that the order is complete.

What makes a drive-thru experience go wrong?

Plenty of things can make a drive-thru experience go wrong—feeling rushed with your order, say, or being told to park and wait. Here’s a look at some ideas for how quick-serve operators could improve that drive-thru experience, and whether those ideas align at all with consumer attitudes.

Which fast food customers use the drive-thru lane?

According to the NPD Group, a leading market research company, 57\% of hamburger fast food customers use the drive-thru lane, 40\% with Mexican QSRs, and 38\% of chicken fast food customers went straight to drive through lanes. Americans visit drive thru lanes about 6 billion times each year according to some statistics. ( AItrends.com)

Do you have to check your order when you drive thru?

You have to check your order to ensure that they’ve got it right every time you drive thru. Most often they mess it up. I once found out that they gave me someone else’s order but the good thing was that it was a lot more that I had ordered for and I couldn’t really complain about getting extra burgers for free.