How do you encourage direct bookings?

Experiment with different marketing tactics Focusing on the unique selling points of your property over larger brands, such as your location, theme or proximity to key attractions. Using pop-ups or calls-to-action to remind visitors of the benefits of booking direct while they browse your website.

How can reservation department be improved?

1) Greeting. Use a proper, professional greeting and begin gathering contact information right away. It’s worth noting that using a guest’s name throughout the conversation is shown to increase the likelihood of booking the reservation by 2.5 times. 2) Loyalty/Welcome.

In what way can online reservation increase booking?

A hotel reservation system should do more than allow you to accept and manage bookings through your hotel website. The system should offer a variety of features and tools that allow you to streamline your tasks and automate your processes.

How can we improve the booking process?

The 7 best ways you can speed up the direct booking process:

1. Remove sources of customer friction.
2. Implement a user-friendly booking engine.
3. Enable social media booking.
4. Create a smart and intuitive booking process.
5. Save offers and extras for after confirmation.
6. Display clear calls-to-action.
7. Optimise website functionality.

How do you direct a guest?

Directing Guest to Room Standard Procedure:

1. Present yourself to the guest with a genuine smile.
2. Always offer the guest to carry his/her bags.
3. Always try to walk to the right of the Guest while directing to their room.
4. Walk a short step ahead of the Guest maintaining a distance of 2 feet from him/her.

How do you handle a successful reservation?

How to Handle Reservations during Peak Times

1. Place time limits on reserved tables.
2. Don’t reserve all of your tables.
3. Implement OWL (On-Waiting-List) reservations.
4. Customer and employee surveys.
5. Online reviews and social media scraping.
6. Comment cards.
7. Create efficient processes for large reservations.

What role do Reservations play in maximizing the revenue of the hotel?

All hotels will readily accept advance reservations and booking in order to achieve high occupancy and to maximize their room revenue. The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.

What is guest relation?

As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management.

What is Bell attendant?

Job Description. The primary duties of the Bell Person are to assist guests with check-in/check-out processes, drive the hotel vehicle according to scheduled vehicle runs and on an as needed basis for guests, and accommodate guests during their stay in an attentive, courteous and friendly manner.

How can I make reservation in hotel?

“Wait for guest’s response.” 5) With pleasure. 8) Mr. Guest name….SOP – How to handle reservation enquiry

1. Pick up the call in 3 rings ( current industry standard )
2. Smile on the phone (guest can hear you smile)
3. Good Morning this is (Mention your hotel name)how may I help you.

What are the 8 tips in taking table reservation?

Tips for Making a Reservation at a Restaurant

• Confirm.
• Be on time.
• If you need to cancel, do it as soon as possible.
• Don’t be a serial canceller.
• Definitely plan ahead for special occasions.
• Make your life easier with reservation apps.

How to increase direct hotel bookings on your website?

You should have a clear call to action button, too. Integrating a web booking engine into your brand website enables your website visitors to view the availability of rooms in real time. This real-time information made available to them is one of the easiest ways to increase direct hotel bookings.

How to improve your hotel’s booking experience?

Implement a booking engine that can be integrated with your brand’s Facebook page. It would help travellers to book direct with you from your hotel’s Facebook page. According to Trivago, around 50\% of all online bookers use metasearch to find their ideal hotel, and this trend is set to go up in coming years.

How to attract more guests to your hotel?

For example, you could offer all first-time guests a 15\% discount. Incentives are also great for creating a sense of urgency to spur people to book with you before they miss out on a special limited-time offer. See the example below for a luxury hotel in San Juan, Puerto Rico. They provide an entire area of their website for special offers.

How can I improve my hotel website design?

Go the extra mile to keep your site updated and use high-quality images of all your rooms and property area. Simplify the booking flow by providing a modern and seamless experience to further encourage travelers to book. Also, make sure that you have a bold, colorful call-to-action (CTA), like “Book Now,” on every page of your website.