How are tolls paid on Turo?

If you incur toll charges while on a trip, notify your host as soon as possible. Your host has 90 days after a trip ends to send you an invoice for toll costs. Then tap “Accept and pay” or “Dispute.” If you book a trip with a Commercial Host, they’ll contact you directly to collect any toll costs.

How much is Turo late fee?

Late return fee: If you return a vehicle 2 hours or more past the trip’s scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle.

What happens if I dispute a charge on Turo?

Once you submit your dispute, we’ll notify your host. They’ll have 72 hours to either: 1) cancel the invoice; 2) send you a new invoice for a revised amount; or 3) escalate the invoice to our customer support team to resolve.

Does Turo have hidden fees?

Some of the hidden fees are: Dropoff and pickup fee. Percentage of trip fee charge by Turo. No-show fee.

Can you get a refund on Turo?

Full refunds We’ll refund you in full if you cancel during our Free cancellation period — 24 hours before your trip starts or one hour after booking if you booked less than 25 hours in advance. The cancellation period is based on the vehicle’s time zone.

Is the Turo trip fee refundable?

Protection plan costs, half of any delivery fee, and any Extras or young driver fee costs are always refunded. When Turo must cancel a trip less than 24 hours before trip start due to a guest verification issue, the host will be paid in line with the terms of the table above.

Does Turo give refunds?

Funds from a canceled trip or no-show trip you fail to cancel remain available on Turo for 24 hours so you can rebook. After 24 hours, we’ll automatically issue your refund. Your bank will take an additional 3–10 business days to process and return the funds to your account.

What happens if you crash a car on Turo?

If a guest gets into an accident while on a trip in your vehicle, we believe your insurance would not be affected as long as you’ve chosen a protection plan made available via Turo. With a plan in place, the liability protection provided hosts and guests would go into effect.

Can Turo pay for my car?

Depending on the car you have, how often you rent it, and the area you live in, it’s possible to cover your entire monthly car payment, or even make a profit. So you list your car, set your price, and strangers rent your car via the Turo app.

What happens if Turo guest doesn’t pay reimbursement?

Violations fees If we discover that you’ve submitted an ineligible reimbursement invoice, Turo will deny the invoice or refund the guest if they’ve already paid. We’ll also charge you $50* per transaction.

How much does Turo pay to repair a stolen car?

“Turo will pay the full repair cost up to the cash value of the car, or a limit of $125,000.” “When lending out your vehicle on Turo in the United States, the company provides insurance for the host through its partnership with Liberty Mutual.” “Liberty Mutual, the fifth-largest insurance company in the U.S., is Turo’s exclusive provider.”

How to add a driver to a Turo booking?

1 Log onto Turo.com or the Turo mobile app. 2 Open the Trips tab at the top of the screen. 3 Choose Booked from the dropdown menu. 4 Open the trip you’re interested in. 5 Scroll down to the section labeled DRIVERS. 6 Tap Add driver. 7 Enter the email address associated with your additional driver’s Turo account.

How does Turo work for car rentals?

There are cars available on Turo near hundreds of airports, or you can have your car delivered for pickup and return at your hotel or vacation rental to save time and hassle. Some hosts offer free delivery, while others set their own delivery fee.

Is Turo an insurance company?

** Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000.