What is the difference between receptionist and front office?

A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. Technically, there is no actual difference between the two, other than the name.

What do you think is the role of front office or front desk?

The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.

What is the role of front desk?

A front desk agent is responsible for checking hotel guests in and out of their rooms. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

What is the difference between front office?

Traditionally, front office staff are the folks in contact with the consumers or clients, while the back office staff are the people behind-the-scenes working in administrative or support roles. In investment banks, the relationship between the front and back office is a slightly different kettle of fish.

What is the salary for a front desk associate?

Front Office Associate salary in India ranges between ₹ 0.2 Lakhs to ₹ 3.0 Lakhs with an average annual salary of ₹ 1.8 Lakhs.

Is front desk a good job?

There Is A Lot Of Opportunity For Advancement Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks.

Why is front office job not considered as profession?

Front Office Jobs are usually not considered as professions, because they can be learned in a matter of weeks, and do not require a government certificate.

What are the skills of a front desk officer?

14 front desk skills to list on a resume

• Interpersonal communication.
• Written communication.
• Active listening.
• Foreign language.
• Attention to detail.
• Scheduling.
• Stress management.
• Problem-solving.

What are the front office job positions?

The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.

How do you describe a front desk job on a resume?

Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining your front desk clerk duties for resumes. Reduce the number of front desk job description bullet points you give as you go further back, and include only the most relevant clerk accomplishments.

Why is front office department called as the face of the hotel?

Why the front office is considered as the face of a hotel? The front office is the first department that interacts with a guest. Unknowingly the culture of the property and attitude of staff is reflected on every employee’s face and the guest first sees and interacts with the front office staff.

What is front office hierarchy?

Front Office Organization Chart Front Office Manager Night Auditor Front Desk Agent Reservations Agent Switchboard Operator Front Office Cashier Uniformed Service Concierge General Manager Assistant General Manager.

What is the difference between front office and back office?

The front office of a company handles direct communication with existing as well as new customers whereas the back office has no interaction with the customers. Accounting Department The accounting department looks after preparing financial statements, maintaining a general ledger, paying bills, preparing customer bills, payroll, and more.

What is the difference between front desk manager and front office manager?

However, a front desk manager works primarily in the hospitality industry, while a front office manager may work in almost any industry. Other differences between the two positions include job duties, hours worked and employee responsibilities. Front Desk Manager Duties

Where is the front desk located in a hotel?

Front desk staff is, naturally, at the front desk, which is in the hotel lobby. It’s positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side.

What is the job description of a front desk staff?

Job Descriptions. Front desk staff greet guests when they arrive and check them in according to their reservation. They assign rooms to guests, give them room keys, and explain how to get to their rooms.

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