How long should a Starbucks drive through take?

4.44 minutes
According to Bloomberg.com, Starbucks trails behind competitors like Dunkin’ Donuts and McDonald’s for drive-thru wait times. In fact, Starbucks customers typically wait 4.44 minutes at the drive-thru. Part of the reason is its popularity.

Why is the Starbucks line so slow?

The slower service comes after a major shift in the coffee shop’s labor strategy that has basically cut short employees’ hours and shifts, writes Venessa Wong from Buzzfeed. Since May, the site reports that the number of work hours assigned to all stores has fallen below what they have traditionally offered.

Is it faster to go through Starbucks drive-thru or inside?

Both McDonald’s and Dunkin’ have Starbucks beat when it comes to drive-through speediness. Comparing coffee order drive-thru times, Dunkin’ came out on top with an average order time of 2.90 minutes, while Starbucks was at the bottom just behind Panera with 4.44 minutes.

Is Starbucks drive-thru faster?

You can’t do that with drive through. For these reasons, on average, it will be slightly faster for certain customers if you simply go into the store when given a choice. If you can help it, never buy your drinks from a Starbucks drive-thru.

Are mobile orders faster at Starbucks?

There are reports that Starbucks mobile app orders are generating a high volume of business—sometimes too much—and creating long wait times and frazzled baristas. Starbucks has said that some stores receive more than 25\% of orders via the mobile channel at peak hours.

What is the average wait time at Starbucks?

around 3-5 minutes
Starbucks estimates the typical wait time given in the app will average around 3-5 minutes at most stores, with the window depending on the number of mobile orders in the queue and what a person’s order entails.

Can you walk through a drive thru at Starbucks?

Here’s what you can expect: We are pausing the use of all seating, including both the café and patio areas. Customers can still walk up and order at the counter, through the “order ahead” feature in the Starbucks app, via the drive thru and use delivery. We will have a modified condiment bar in all stores.

Why does Starbucks stop doing order ahead?

Current and former staff told Insider that the chain is letting too many customers place orders on its app and it doesn’t have enough staff, causing delays for in-store customers. A Starbucks spokesperson told Insider that this was “not illustrative of the customer and partner experience in a majority of our stores.”

Why does Starbucks take so long?

Some customers get pour overs in the drive thru, which is a two to three minute long process. If there is no order support on the floor, grinding and pouring the coffee will take the barista away from bar for a good chunk of time, delaying the next drinks a bit.

Why doesn’t Starbucks have a drive-thru?

Starbucks knew its drive-thru was below best-practice. It recognized the company had not looked at the drive-thru experience through the lens of the customer. In contrast, Starbucks’ in-store experience relies heavily on having multiple touch points along the customer’s path to purchase.

How has covid-19 impacted Starbucks’ drive-thru sales?

With COVID-19 restricting dine-in nationwide, drive-thru drove more than 50 percent of net sales in the second quarter for Starbucks. There’s been a lot written about Starbucks’ drive-thrus.

How did Starbucks audit its drive-thrus?

In 2010, Starbucks invited King-Casey to audit and evaluate a half dozen of its drive-thrus, accompanied by a small team of Starbucks managers. The audits pointed out that the drive-thru consists of many different customer zones.

What was the first ‘Aha moment’ for Starbucks in the drive-thru?

The audit provided the first “aha” moment for Starbucks. Instead of thinking of the drive-thru as nothing more than an order and delivery point, the chain dissected the drive-thru into key customer zones and touch points. Deficits were identified in each zone.