Q&A

Are items on Taobao authentic?

Are items on Taobao authentic?

The survey, which was commissioned by China’s State Administration for Industry and Commerce and carried out by the China Consumers Association, found that only 19 of 51 items bought from Taobao were genuine. In other words, nearly 60 percent are fake.

Does Taobao sell replicas?

yes, but even it is replica items, the quality is not bad.

How does Taobao make money?

Founded in 2003, Taobao is business-to-consumer (B2C) and charges no transaction fees to either sellers or buyers. Fee-free Taobao makes money by charging sellers for SEO-like advertising. Taobao’s business model is more similar to Google’s than it is to Amazon’s.

Is AliExpress the same as taobao?

AliExpress and Taobao both ship all of their products from China. However, despite this similarity, Taobao boasts much faster delivery times than its international counterpart, AliExpress. Taobao used to only serve the Chinese market, but has since expanded to international shipping.

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Is taobao cheaper than Shopee?

But Taobao is no more the cheapest around. In fact, Shopee is cheaper for many items, especially when you only want to buy 1 or 2 pieces.

How can I complain to Taobao seller?

If all else fails, call the Taobao helpline at 800 188 6018 or access the help chat function (you have to type in Chinese though). The Taobao helpline has an English option but erm, you might have to speak a bit slower and clearer. Also, as frustrated as you may be, try not to vent your anger on the call operator.

Are there reviews on Taobao?

Taobao has a consumer rating of 1.92 stars from 59 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Taobao most frequently mention customer service problems. Taobao ranks 163rd among General Apparel sites.

Is Taobao the same as 1688?

Both Taobao and 1688.com are under the infamous Alibaba company. 1688.com is B2B model (Business to Business), the transaction is between the seller and the buyer while Taobao is C2C model (Customer to Customer)because both seller and buyer of Taobao are individual.

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Does Taobao take commission?

Taobao sells advertising placements to more than 8 million sellers on its platform. After the initial setup fee, Taobao also charges a commission for every sale. Usually, this commission is around 5\%. Escrow provider Alipay also charges users for its service.

Is it safe to buy from Taobao?

Yes. It is safe to buy from Taobao. However, the marketplace is so huge that there could be unscrupulous sellers hawking counterfeit products and fake goods.