Can you open a case against a buyer on eBay?

eBay buyers are eligible to open a dispute when an item is not received or when an item arrives but the item is damaged or does not match the description in the item listing.

How does eBay deal with bad buyers?

If a buyer is making demands that are not a part of your original listing, you will be protected from negative feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.

Can eBay buyer lying about not receiving item?

Generally speaking, eBay will side with the buyer, often even in the face of evidence that proves the buyer is lying. They get away with stealing your item because they realize that you did not use any tracking or require signature for high-value item.

What happens if a buyer claims an item not received?

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. After that time, either you or the buyer can ask us to step in to help resolve the issue.

How long does it take eBay to settle a dispute?

The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. eBay may hold the funds from payout up to 30 days from when the dispute arises.

Can you dispute a bad review on eBay?

If your efforts to resolve the issues directly with the unsatisfied customer have failed, eBay gives you two venues for disputing negative feedback: you can submit a formal request through eBay for the buyer to revise his feedback, and you can post your own argument about why the feedback is inaccurate for eBay to …

How do you get negative Feedback removed from eBay?

From either eBay’s “Feedback Forum” page or from your account’s “Feedback Profile,” click on “Request Feedback Revision.” Once there, select the instance of feedback you want removed or changed, add any note you’d like to include to the customer regarding why you are making the request and click “Send.” The customer …

What happens if you send a damaged item on eBay?

In this scam, the buyer then accuses you of sending a damaged item. They may even provide photos of the broken item. Unfortunately for you, the item is a replica of the one you sent. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment.

What is eBay buyer cancellation and how does it work?

The eBay Buyer Cancellation process has changed. No longer can the seller cancel a sale claiming that it was at the request of the buyer but from now on if a buyer asks you to cancel an order, they’ll need to send you a cancellation request. Once you receive their request, you’ll have three business days to approve or decline it.

What does the eBay money-back guarantee protect you from?

An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Be cautious when purchasing items from the following list:

Why does eBay sell with the wrong name?

Seller ships with deliberately incorrect name on label This scam is clever because the deceit occurs offline after the eBay transaction is complete. After completing the sale normally, the seller will post the package with the correct address but the wrong name.