Can you give us an example of when you have provided excellent customer service?

I ran from tables to kitchen and back, having a great system in my work, always serving guests in an order in which they arrived to the place, minimizing the waiting times. Many customers appreciated my effort, tipping me generously. And while I enjoyed their recognition, I also knew I had to change my place of work.

How do you answer Tell me about a time you provided excellent customer service?

How to answer “Describe a specific situation where you provided excellent customer service”

• Choose a specific situation. The first step to answering this interview question is to choose a situation to describe.
• Identify skills you used to deliver excellent customer service.
• Tell a story.
• Emphasize the results.

How do you define excellent patient or customer service?

Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly, helpful and positive way.

How would you describe quality customer service delivery?

Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

What are the best ways to deliver excellent customer service?

1. #1 Practice Empathy, Patience, and Consistency.
2. #2 Understand that Good Customer Service is a Continuous Learning Process.
3. #3 Ask Customers if They Understand.
4. #4 Show Your Customers Your Work Ethic.
5. #5 Don’t Be Afraid to Say “I Don’t Know”
6. #6 You Have to Have Thick Skin.
7. #7 Pay Attention to Your Customer’s Experience.

What are examples of excellent customer service?

What are some examples good customer service?

• The store owner who remembers — and appreciates — repeat customers.
• The online merchant that sends personalized video message to each new customer.
• The online store that proactively addresses shipping issues.
• The associate who comes up with the perfect greeting.

How do you answer tell me about a challenge that you overcame?

Here is our three-step method to describe a challenge or conflict you overcame.

1. Describe the challenge + what was at stake. Describe the challenge that you encountered.
2. Explain what steps you took to solve the challenge + why.
3. Conclude by detailing the positive outcome.

How do you give excellent customer service?

11 ways to provide great customer service

1. Be friendly. The most important rule in providing excellent customer service is to be friendly.
2. Respond promptly.
3. Know your product or service.
4. Listen to your customers.
5. Say thank you.
6. Get to know your customers.
7. Ask for feedback.
8. Use the feedback you receive.

How would you best work with a customer to understand their needs and deliver what they are looking for?

Identify – Follow customer needs analysis via surveys, interviews, focus groups, or social listening. Distribute – Once identified the needs, you can distribute it across the right teams and departments. Create – Tailor product features, create detailed content that speaks about customer needs.

Why is it important to have an excellent customer service for your customers?

Happy customers build a better reputation. Positive reputation leads to higher growth. It attracts customers, investors, partnerships, and employees. When seeking to improve reputation, start with excellent customer service. After a positive customer experience, 69\% would recommend the company to others.

How would you describe your relationship with the patient?

Describe your relationship to the patient, staff member, person at the time you noticed the situation. That is: was it your patient, had you seen the person before, the quality and length of your relationship. Consider experiences you have had that helped you provide care in this situation.

What is a situation you encountered in your clinical placement?

Describe a nursing situation you have encountered in your clinical placement. The situation can be a specific physiological patient problem, a situation involving a patient’s family or a staff member. It can also be a description of your role in problem solving or of an ethical issue you encountered in practice.

What is a situation in nursing?

The situation can be a specific physiological patient problem, a situation involving a patient’s family or a staff member. It can also be a description of your role in problem solving or of an ethical issue you encountered in practice. The key is you need to have been directly involved in the event.

What do you need to know when writing a patient report?

You must also maintain confidentiality of your subjects at all times, that is – do not identify the patient, staff or hospital site. Describe your relationship to the patient, staff member, person at the time you noticed the situation. That is: was it your patient, had you seen the person before, the quality and length of your relationship.