How do I file a complaint with Lyft?

If your Lyft experience was unsatisfactory, you could then proceed to file an official customer service complaint. This can be done through the website or by calling the customer support phone number at 631-201-5938.

How do I report a clean fee on Lyft?

Go to earnings, trip history, and select the appropriate trip. Click on Help at the bottom of the trip summary. Then click on rider feedback, fare adjustment, and then request a cleaning fee. Add ALL of the details that you can about the incident here and include as many photos as you can.

What happens if someone pukes in your car Lyft?

In the us, both Uber and Lyft will charge a cleanup fee for any mess left in the car by a rider. If you vomit in a driver’s car while on a ride you can expect to be hit with a very Hefty cleanup fee sometimes as high as $150 or $250.

Does LYFT give your money back if you cancel a ride?

Lyft Refund Policy It means that you won’t have to request a full refund if you cancel your ride or if the driver never shows up. Canceled rides are free as long as you tap on ‘edit ride’ and cancel the ride within the cancellation window.

Does LYFT refund money after cancellation?

Lyft leaves no room for interpretation in their refund policy. All charges are non-refundable, no matter the situation. You would expect that canceling a ride would give you some lee-way with the charges if you did it on time, but this isn’t the case. On the contrary, Lyft charges you a fee if you cancel a ride.

Can you dispute a LYFT damage charge?

If the driver provides clear evidence of the rider being at-fault for causing damages to their vehicle, then the rider will be charged a damage fee. If a rider believes that they have been wrongfully charged, they will be given the option to file a dispute.

How do I report damage to LYFT?

Requirements for reporting damage

1. Submit a report before accepting another ride. Make sure you submit the report within two hours.
2. Note the passenger or ride in which the damage occurred, including the time and date.
3. Take at least two clear photos of the damage.
4. Report any details about how the damage happened.

Are LYFT complaints Anonymous?

All feedback submitted is anonymous and reviewed before shared with drivers. If you don’t provide a rating, drivers will be automatically given a 5-star rating.

How much does it cost if you puke in a Lyft?

Lyft drivers are allowed to impose a fee up to $250 for any messes or accidents involving bodily fluids. The Lyft customer service page categorizes “vomit, urine, and blood” as the bodily fluids the drivers are at liberty to charge for if an incident involves a clean up of what is listed.