Why is customer service so poor?

According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times. People have expectations for how a company will serve them.

Why are Aussies so laid back?

This, according to Dr Luckins, along with an abundance of leisure time plus favourable climate, all contribute to Australians’ relaxed attitude. “We can trace our generous leisure time back to the 1850s,” she said.

Why is customer service so difficult?

The increasing complexity in supply chains and products makes it hard for customer service agents to deliver and keep promises, or to spend enough time with each customer to come to an empathetic solution. And on top of it all, customers’ expectations for their service experience are increased year-over-year.

Why an unhappy customer is not good for business?

Loss of Profits. When you lose customers, you lose sales. And lost sales equals…you guessed it…a loss of profits. Depending on the severity of your customer loss, the number of profits you lose as a result could have a lasting impact on the financial health of your business.

What is tall poppy syndrome Australia?

Tall poppy syndrome describes aspects of a culture where people of high status are resented, attacked, cut down or criticised because their achievements make them stand out from their peers. I’ve been recently challenged with the Tall Poppy culture in Australia.

Which country is the most laid back?

WORLD’S MOST PEACEFUL COUNTRIES : FULL LIST

Why is customer service so hard?

How does poor customer service affect customers?

Poor customer service typically results in fewer customers, which translates into lower sales and profits for your business. This can initiate a vicious cycle in which a company tries to save money on staffing or customer service training, which makes service levels spiral downward even further.