Why does mcdonalds drive through take so long now?

There are a couple of reasons the ones you go to are slow. They don’t have enough employees. This happens often due to managers messing up scheduling. It’s hard to get a line moving when you only have 2 people in front, one in drive thru and 2 in kitchen.

How long should I wait in the drive-thru?

It’s a catch 22, it should never take more than a few minutes or so because as previously mentioned: it’s fast food. If you have to wait excessively long it’s unacceptable. Mistakes happen, yes this is true, but still the general consensus is that the drive thru should be minutes, not an hour.

Why is drive-thru slow?

Restaurants have also faced higher volumes at the drive-thru throughout the pandemic, which could be contributing to slower wait times. When dining rooms were closed during the early months of the COVID-19 outbreak, close to 90\% of McDonald’s business came through the drive-thru window.

Is McDonald’s slowing service driving Americans away from the chain?

McDonald’s slowing service may be driving Americans away from the chain. The company reported that the chain’s US visits dropped 2.1\% in 2016, marking the chain’s fourth consecutive years of domestic traffic declines. The fast-food giant has struggled to quickly serve customers as it has added new items to the menu, like all-day breakfast.

How long is the average wait time at a McDonald’s Drive-Thru?

In a call with investors on Monday, McDonald’s CEO Steve Easterbrook acknowledged that speed of service at the fast-food chain has “declined slightly” in the last year. The average wait time at a McDonald’s drive-thru is 208.16 seconds, according to QSR Magazine’s 2016 drive-thru study.

Can McDonald’s simplify its menu and operations?

Easterbrook acknowledged that McDonald’s needed to work towards “net simplification,” or reducing the complexity of the menu and operations as the chain introduces new items and services. According to Easterbrook, McDonald’s recent investments in technology could be the chain’s saving grace.

Could technology be McDonald’s saving grace?

According to Easterbrook, McDonald’s recent investments in technology could be the chain’s saving grace. With the roll-out of digital kiosks and table service, Easterbrook said groups with larger orders could “dwell as long as [they] want,” instead of taking up cashiers’ time and forcing time-crunched customers to wait.